Policies & disclaimers
TERMS & CONDITIONS
What information do we collect?
We collect information from you when you register on our site, place an order or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
When finalizing your sale, we collect anonymous tracking information exclusively for recording and accounting purposes. This information pertains to advertising, cost-per-click programs, and conversion rates.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other use.
All purchases made through this website are subject to the following Terms & Conditions. In any and all bookings, the person making the booking shall be deemed to have accepted these conditions on behalf of the guest(s) named in the booking. No variation to these Terms & Conditions shall be of any effect unless made in writing by and with the authority of the company.
hashtagathenstours.com is able to accept the following payment methods: Paypal
The company requires 5% downpayment in advance of tour/service in order to secure your reservation.
All tours in Greece are fulfilled and provided by our local tour operators, private tpurs, walking tours and transfers. The local operator must maintain licensing and full-qualified insurance, and is responsible for all on the ground logistics and operations.
Upon release of payment and guarantee of booking, all guests submit 100% compliance to the following Terms & Conditions Policy. Should any doubt or dispute with said Terms & Conditions arise before booking, guests are requested to contact the company before confirming a booking.
Delays on Group Tours / Private Tours / Private Transfer Services
Upon booking of a service, you will receive a confirmation email that details meeting location and specific meeting time. Guests are asked to arrive to the meeting point 15 minutes prior to the start of the tour. Give yourself ample time to reach meeting points. If you or your travel companions are running late or need assistance in finding the meeting point, please call our office at the number provided in your confirmation email, and we will do our best to assist you, however it is your ultimate responsibility to reach a meeting point on time. The operator is not responsible for failure to arrive at a tour meeting point on time. Please see the no show/late arrival clause on the cancellation policy.
- Cancelling or amending a booking with hashtagathenstours.com can result in cancellation/amendment fees being applied by hashtagathenstours.com.
- Cancellations that will occur 48 hours prior to the determined date a full refund of the downpayment will be made.
- Cancellations occuring after the 48 hours limit will receive no refund.
A booking is considered successfully canceled or amended only after company sends successful notification via email and cancellation/amendment fees are assessed.
Refunds on Unused Services
In case of not using the product you booked without prior notification to hashtagathenstours.com (for more details read the cancellation section of terms & conditions) and the determined date has passed no refund will be made. Pass the pre -booked date no refunds can be made.
The company strongly recommends guests arrange travel insurance to cover cancellations and delays due to unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through hashtagathenstours.com or its affiliates.